ECON Merry Christmas !! CEO fires 900 employees on pre-holiday Zoom call

mzkitty

I give up.
CEO fires 900 employees on pre-holiday Zoom call
2 hrs ago

About 900 employees of real estate company Better.com were asked to attend a Zoom call on Wednesday. But rather than offering a holiday message to workers, CEO Vishal Garg delivered a 3-minute speech informing attendees they were "terminated effectively immediately."

Videos of the Zoom call have been posted on social media networks and YouTube, with a source familiar with the company verifying the authenticity of the recordings. In the video, Garg sits at a white table, wearing a business-casual outfit of slacks, a shirt and a blue vest, and tells the workers that the "challenging decision" is his — and that it's the second time he's had to lay off workers.

"The last time I did it, I cried," Garg confides to the fired employees. "This time I hope to be stronger."

The Zoom call is sparking outrage on social media, with professionals on LinkedIn decrying Garg's delivery as being "crass" and criticizing the announcement and its timing, coming just weeks before the holidays. On LinkedIn, fired workers are asking for leads on new jobs, while also expressing their surprise at the sudden terminations.

In the video, Garg says the layoffs impact 15% of the company, but he misspoke, according to the person familiar with the company, who said they impact about 9% of the company's workforce. Officials at Better.com didn't respond to requests for comment.

The layoffs may also have come as a surprise given that Better.com had received $750 million in funding just days before Garg fired the employees. The cash infusion is due to Better.com's plan to go public through a so-called Special Purpose Acquisition Company, or SPAC, with a blank-check company known as Aurora and funds provided by investor SoftBank,
according to TechCrunch.

Layoffs came "out of nowhere"

In a video on YouTube, one worker said the layoffs came "out of nowhere." Christian Chapman, a former trainer at Better.com, noted that he and others were told "with a quick little video that basically said, 'I don't want to do this — you're laid off.' And then everything shut down and so that was my world yesterday."

Chapman noted wryly that he worked up the courage to call his wife. "That's just the news you want to hear right before Christmas is, 'Hey, honey, I got laid off, don't have any income.'"

Founded in 2016, Better.com is backed by the likes of Japanese investment company SoftBank and the financial services firms Goldman Sachs and Ally. The company sells mortgage services online, promising to help buyers find a rate within seconds and get approved for a mortgage within minutes.

Garg hinted on the call that business conditions had changed in the past year. "I wish we were thriving as enthusiastically as we were at the beginning of the year," he said. "That's not the case."

He signed off by wishing the fired employee "the best of luck" in their next career moves.

CEO fires 900 employees on pre-holiday Zoom call (msn.com)
 

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Dobbin

Faithful Steed
Founded in 2016, Better.com is backed by the likes of Japanese investment company SoftBank and the financial services firms Goldman Sachs and Ally. The company sells mortgage services online, promising to help buyers find a rate within seconds and get approved for a mortgage within minutes.
The software was pioneered by Henry F. Potter. Mr. Potter - Wikipedia

"Warped, frustrated old man."

Dobbin
 

Blacknarwhal

Let's Go Brandon!
He signed off by wishing the fired employee "the best of luck" in their next career moves.

CEO fires 900 employees on pre-holiday Zoom call (msn.com)

Was that before or after he blamed them for "stealing from the company"?

Note also the plan for a "leaner, meaner, hungrier workforce." Which is corporate speak for "willing to work long hours for laughable pay." Time to short Better, because it's about to get Worse!


Better.com CEO accused hundreds of the 900 people he laid off on Zoom of 'stealing' by working only 2 hours daily

Hannah Towey

24 hours ago

Vishal Garg, the founder and CEO of the digital mortgage company Better.com, laid off more than 900 people over Zoom last week. He accused "at least 250" terminated staff members of stealing from the company by working just two hours a day, Fortune first reported.

"You guys know that at least 250 of the people terminated were working an average of 2 hours a day while clocking in 8 hours+ a day in the payroll system? They were stealing from you and stealing from our customers who pay the bills that pay our bills. Get educated," Garg wrote, according to a Blind post viewed by Fortune.

Garg confirmed with Fortune that he was behind the Blind message, adding, "I think they could have been phrased differently, but honestly the sentiment is there." Insider has also reached out to Better for any additional comment.

Leading up to the layoffs, Better reviewed individual employee data such as the number of phone calls answered, missed, and placed, as well as client-meeting attendance, Fortune reported. The productivity rates helped inform the management team on who to keep and who to let go, Garg said.



Shortly after the Better.com CEO laid off hundreds of employees, Garg addressed the company in a livestreamed town hall. He laid out a vision of what he called "Better 2.0," with a "leaner, meaner, hungrier workforce," according to a leaked recording of the meeting shared with Insider.

He said he hoped to grow Better Real Estate 10 to 100 times, telling workers to expect stricter deadlines and more attentive management than before.

"If you felt in the past that people weren't looking — well, everyone is looking now," Garg said in the meeting.

In an interview with Fortune, Garg said terminated employees who feel they "actually had great performance" should reach out to the company.
 

Dobbin

Faithful Steed
May be heavily underwritten by the CCP. They need to go SOMEWHERE to connect to offshore markets. Online property line-up seems a place to start - possibly finish.

Something they might be doing less off in the now and expected future.


Dobbin
 

greysage

On The Level
I wonder how many of those fired from Better chose not to vote for President Trump? Or chose not to speak up about a coup, a stolen election, and a bioweapon attack with the bullshit protocols?

It does sound rough getting axed before Christmas and New Year holidays, but at least they know now rather than spending for the holidays and then losing their income. And reality is, they usually don't give notice for firings. Maybe they got some severance and can collect unemployment.

We're all in this together! Now they can stay home to help stop the spread! Build Back BETTER!

They aren't the first and won't be the last to be shit-canned before Christmas. The CEO looks Indian so doubt he cares about Western holidays.


It seems they used some data harvesting software to determine productivity of laid off employees.



  • The CEO of Better.com, a digital mortgage company, laid off more than 900 employees over Zoom last week.
  • He accused "at least 250" terminated staffers of working just two hours a day, Fortune reported.
  • Better's management team reviewed employee productivity data such as missed phone calls, he said.

Vishal Garg, the founder and CEO of the digital mortgage company Better.com, laid off more than 900 people over Zoom last week. He accused "at least 250" terminated staff members of stealing from the company by working just two hours a day, Fortune first reported.

"You guys know that at least 250 of the people terminated were working an average of 2 hours a day while clocking in 8 hours+ a day in the payroll system? They were stealing from you and stealing from our customers who pay the bills that pay our bills. Get educated," Garg wrote, according to a Blind post viewed by Fortune.

Garg confirmed with Fortune that he was behind the Blind message, adding, "I think they could have been phrased differently, but honestly the sentiment is there." Insider has also reached out to Better for any additional comment.

Leading up to the layoffs, Better reviewed individual employee data such as the number of phone calls answered, missed, and placed, as well as client-meeting attendance, Fortune reported. The productivity rates helped inform the management team on who to keep and who to let go, Garg said.

Shortly after the Better.com CEO laid off hundreds of employees, Garg addressed the company in a livestreamed town hall. He laid out a vision of what he called "Better 2.0," with a "leaner, meaner, hungrier workforce," according to a leaked recording of the meeting shared with Insider.

He said he hoped to grow Better Real Estate 10 to 100 times, telling workers to expect stricter deadlines and more attentive management than before.

"If you felt in the past that people weren't looking — well, everyone is looking now," Garg said in the meeting.

In an interview with Fortune, Garg said terminated employees who feel they "actually had great performance" should reach out to the company.
 

ShadowMan

Designated Grumpy Old Fart
Well that is pretty "F"ed up and right before Christmas!! Someone should egg his house and car. Yeah, that's kind of juvenile, but what he did and when is seriously-SERIOUSLY "F"ed up!!
 

wvstuck

Only worry about what you can control!
In reality a website that offers to find you a better rate can't be doing all that great in an economy that offers super low rates on mortgages already. 900 lay offs is the beginning of the end for that company. To many main stream mortgage companies out there offering the lowest rates and you apply online. When rates are already 2.1% and up, it's hard to find a better.com rate
 

Blacknarwhal

Let's Go Brandon!
If there truly was time theft occurring he better have it well document because he just opened the lawsuit door.

Yeah, you've got to love that line. "if you thought you actually had great performance, please reach out to the company" that will now be watching your every move like three hawks, waiting for you to slip up, and will probably be cutting your pay soon besides.

No, I think I'd rather sue your ass for calling me a thief in public and potentially wrecking any chance I've got of finding a new job.
 

Kathy in FL

Administrator
_______________
Anyone working from home for a company that doesn't feel like they are getting their money's worth of productivity better be looking for a second income. Companies tried telecommuting back in the 90s and quickly squelched it for those not producing as they were expected to.

All part of the employment cycle. Which is why we started our own business. We got tired of being laid off.
 

Ku Commando

Inactive
Vishal Garg

Vishal-Garg.jpeg



The Backstabbers r/t 3:10

 

Josie

Has No Life - Lives on TB
In reality a website that offers to find you a better rate can't be doing all that great in an economy that offers super low rates on mortgages already. 900 lay offs is the beginning of the end for that company. To many main stream mortgage companies out there offering the lowest rates and you apply online. When rates are already 2.1% and up, it's hard to find a better.com rate
I was wondering how business could be bad with the housing market on fire through most of the year but this makes sense. When you can walk into most any local bank and get a loan for less than 3%, the only reason to use this service would be to confirm in your mind that you already have a low rate and it's local.
 

Double_A

TB Fanatic
This company was founded in 2016. Has a value of $4 bil.

It’s headquartered in NYC at World Trade Center. It’s legal firm is probably the most prestious in Silicon Valley.

There is something very unusual here for a five year old company. Right off the bat they have the very best of headquarters address, very best legal firms, some big money is involved.

and still it doesn’t smell right

personally, it seems to me, that companies that buy respectability do so because they have none.
 

Blacknarwhal

Let's Go Brandon!
Anyone working from home for a company that doesn't feel like they are getting their money's worth of productivity better be looking for a second income. Companies tried telecommuting back in the 90s and quickly squelched it for those not producing as they were expected to.

All part of the employment cycle. Which is why we started our own business. We got tired of being laid off.

That changed with Covid. Businesses turned to telecommuting to survive. And when it turned out they not only survived but got productivity improvements, that really changed things. Then when the labor market got tighter than thumbscrews at a masochist convention, the employees started demanding it stay.
 

wvstuck

Only worry about what you can control!
Anyone working from home for a company that doesn't feel like they are getting their money's worth of productivity better be looking for a second income. Companies tried telecommuting back in the 90s and quickly squelched it for those not producing as they were expected to.

All part of the employment cycle. Which is why we started our own business. We got tired of being laid off.
My wife left the bricks and mortar dealership model with its known reputation for treating employees badly and now works fully remote from home. She makes more money, has more personal time, less stress, free health insurance doing the same type of warranty submission and payment collection from the manufacturer. They are hassling me to join their team and I may go that route too, then I can work from anywhere my RV is parked
 

Blacknarwhal

Let's Go Brandon!
My wife left the bricks and mortar dealership model with its known reputation for treating employees badly and now works fully remote from home. She makes more money, has more personal time, less stress, free health insurance doing the same type of warranty submission and payment collection from the manufacturer. They are hassling me to join their team and I may go that route too, then I can work from anywhere my RV is parked

I've been telecommuting for 15 years. My commute to work is measured in feet and it's completely enclosed. Plus, working on--and being paid by--the project means when the work is done, I'm done for the day. No need to kill six hours looking busy but having nothing to do. Or meetings.

Sure, my health insurance is garbage and I haven't had a vacation since I was last unemployed. I only recently even had the possibility of unemployment payments. I'm taxed at double normal rates. But not having to drive an hour to get to work, one way, makes up for a lot of problems.
 

bbbuddy

DEPLORABLE ME
900 employees represent 9% of staff?

why do they need a staff so large, for a company that has no product. Everything can be done with a pc and a phone?
I imagine most of these employees were "cold callers" talking about their product to anyone who picked up their phone after a robo call. You might give your company spiel to 1,000 people before accidentally finding one interested....then try to make a sale.
 

mikeabn

Finally not a lurker!
Was that before or after he blamed them for "stealing from the company"?

Note also the plan for a "leaner, meaner, hungrier workforce." Which is corporate speak for "willing to work long hours for laughable pay." Time to short Better, because it's about to get Worse!


Better.com CEO accused hundreds of the 900 people he laid off on Zoom of 'stealing' by working only 2 hours daily

Hannah Towey

24 hours ago

Vishal Garg, the founder and CEO of the digital mortgage company Better.com, laid off more than 900 people over Zoom last week. He accused "at least 250" terminated staff members of stealing from the company by working just two hours a day, Fortune first reported.

"You guys know that at least 250 of the people terminated were working an average of 2 hours a day while clocking in 8 hours+ a day in the payroll system? They were stealing from you and stealing from our customers who pay the bills that pay our bills. Get educated," Garg wrote, according to a Blind post viewed by Fortune.

Garg confirmed with Fortune that he was behind the Blind message, adding, "I think they could have been phrased differently, but honestly the sentiment is there." Insider has also reached out to Better for any additional comment.

Leading up to the layoffs, Better reviewed individual employee data such as the number of phone calls answered, missed, and placed, as well as client-meeting attendance, Fortune reported. The productivity rates helped inform the management team on who to keep and who to let go, Garg said.



Shortly after the Better.com CEO laid off hundreds of employees, Garg addressed the company in a livestreamed town hall. He laid out a vision of what he called "Better 2.0," with a "leaner, meaner, hungrier workforce," according to a leaked recording of the meeting shared with Insider.

He said he hoped to grow Better Real Estate 10 to 100 times, telling workers to expect stricter deadlines and more attentive management than before.

"If you felt in the past that people weren't looking — well, everyone is looking now," Garg said in the meeting.

In an interview with Fortune, Garg said terminated employees who feel they "actually had great performance" should reach out to the company.
The timing is abysmal and maybe unnecessary but let's face it, a lot of people at a lot of jobs are oxygen thieves.
 

Kathy in FL

Administrator
_______________
That changed with Covid. Businesses turned to telecommuting to survive. And when it turned out they not only survived but got productivity improvements, that really changed things. Then when the labor market got tighter than thumbscrews at a masochist convention, the employees started demanding it stay.

My wife left the bricks and mortar dealership model with its known reputation for treating employees badly and now works fully remote from home. She makes more money, has more personal time, less stress, free health insurance doing the same type of warranty submission and payment collection from the manufacturer. They are hassling me to join their team and I may go that route too, then I can work from anywhere my RV is parked

Not all businesses are thriving with the "work from home" stuff. And I gotta say that customer service has stunk for the last 18 months. And getting warranty work completed to satisfaction is only rarely a function of parts availability in our experience.

I hear a lot of ha-ha he-he ho-ho from work from home types that say they work when they feel like it, hang up on customers if they get annoyed at questions, transfer callers to managers they know only use voice mail, etc. I can't tell you how often I've found myself in the phone circle where I just keep being connected with the wrong department, wrong person, etc.

Whirlpool is gawd awful though I will admit some of their people do try and do a decent job
Verizon can't keep enough competent phone operators to save their lives. And some of them are dingbats on purpose because we've caught them.
Frontier always sounds like you are in the Caribbean for customer service.
And local companies are at least as bad if not worse because "administrative and clerical" are working from home rather than in the office supporting the hands on staff.

The list goes on and on. Not everyone needs supervision to work independently, but there are a lot of them out there that do.
 

packyderms_wife

Neither here nor there.
Maybe if they spent less money advertising in the local markets here in central Iowa they'd be able to afford to pay their employees.
 

Blacknarwhal

Let's Go Brandon!
Not everyone needs supervision to work independently, but there are a lot of them out there that do.

...this is sadly and absolutely true. Also a lot of why, for a long time, no telecommuting was allowed.

One of my favorite quotes from Bruce Bethke in his book Headcrash:

"Telecommuting: Like Laetrile, the death of Elvis Presley and New Democrats, telecommuting was one of the great popular hoaxes of the late 20th Century. The idea that middle managers would actually allow their employees to use a technology that, by definition, makes middle management obsolete, is too ludicrous to bother refuting here."
 

wvstuck

Only worry about what you can control!
Not all businesses are thriving with the "work from home" stuff. And I gotta say that customer service has stunk for the last 18 months. And getting warranty work completed to satisfaction is only rarely a function of parts availability in our experience.

I hear a lot of ha-ha he-he ho-ho from work from home types that say they work when they feel like it, hang up on customers if they get annoyed at questions, transfer callers to managers they know only use voice mail, etc. I can't tell you how often I've found myself in the phone circle where I just keep being connected with the wrong department, wrong person, etc.

Whirlpool is gawd awful though I will admit some of their people do try and do a decent job
Verizon can't keep enough competent phone operators to save their lives. And some of them are dingbats on purpose because we've caught them.
Frontier always sounds like you are in the Caribbean for customer service.
And local companies are at least as bad if not worse because "administrative and clerical" are working from home rather than in the office supporting the hands on staff.

The list goes on and on. Not everyone needs supervision to work independently, but there are a lot of them out there that do.
In our business there are no customers. We simply take the dealership paperwork and make sure the documentation is compliant, and file it with the auto manufacturer for payment. There is no way I would want to be in customer service. People suck!
 

Buick Electra

TB2K Girls with Guns
It does sound rough getting axed before Christmas and New Year holidays, but at least they know now rather than spending for the holidays and then losing their income. And reality is, they usually don't give notice for firings. Maybe they got some severance and can collect unemployment.

We're all in this together! Now they can stay home to help stop the spread! Build Back BETTER!

They aren't the first and won't be the last to be shit-canned before Christmas. The CEO looks Indian so doubt he cares about Western holidays.


It seems they used some data harvesting software to determine productivity of laid off employees.


That's what I was going to say. Better to be fired BEFORE dumping a lot of income on Christmas gifts than after!

I don't care how you fire someone, it will never be looked at as an appropriate way. ANd if these employees were only doing 2 hours woth of work and getting 8 hours of pay, they deserved to be fired.
 

anna43

Veteran Member
Maybe it's only when a business is closing, but I though a certain number of days notice was required. When the factory where dh worked closed I know they had to give notice although cannot remember the number of days. Was immaterial to us because by fluke we'd found out months earlier.
 

pauldingbabe

The Great Cat
I would like to know the age and work experience of those fired.

It's been my experience that anyone over 45 with lots of working experience and knowledge are being fired or laid-off so that companies can hire younger people and pay them far less.

It reflects bigly in customer service.
 
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